Privacy policy

Introduction

Tri Connect is committed to protecting the privacy of its users. This privacy policy explains what data we collect, how we use it, and what your rights are regarding your personal information.

Data collected

We collect the following data:

• Registration data: first and last name, email address, phone number, postal address.
• Browsing data: IP address, browser type, pages visited, time spent.
• Transaction data: purchase history, preferences, payment methods (securely tokenized).
• Location data: with your consent, to facilitate delivery.

Purposes of processing

Your data is used to:

• Manage your account and orders.
• Ensure delivery of your products.
• Improve our services and personalize your experience.
• Inform you about our offers and news (with your consent).
• Prevent fraud and ensure the security of the Platform.
• Comply with our legal and regulatory obligations.

Legal basis

Processing of your data relies on the following legal bases: performance of the contract, compliance with legal obligations, our legitimate interest, and your consent where required.

Retention

Your data is kept for as long as necessary for the purposes pursued, and at most:

• Account data: 3 years after the last activity.
• Transaction data: 10 years for accounting obligations.
• Browsing data: 13 months maximum.

Data sharing

Your data may be shared with:

• Sellers and delivery drivers involved in your orders (limited data).
• Our technical providers (hosting, payment, analytics).
• Competent authorities in the event of a legal obligation.

We never sell your personal data to third parties.

Security

We implement appropriate technical and organizational measures to protect your data: SSL encryption, strong authentication, regular audits, and staff training.

Your rights

In accordance with Tunisian personal data protection law, you have the following rights:

• Right of access: obtain a copy of your data.
• Right of rectification: correct inaccurate data.
• Right to erasure: request deletion of your data.
• Right to object: object to processing for marketing purposes.
• Right to portability: receive your data in a structured format.

To exercise these rights, contact us at privacy@triconnect.tn.

Cookies

We use cookies to improve your experience: essential cookies (mandatory), performance cookies, and personalization cookies (with your consent). You can manage your preferences from your browser settings.

Contact

For any question regarding this policy, contact our Data Protection Officer at dpo@triconnect.tn.